1. Who We Are
Ten Anchors ("we", "us", "our") operates Beam, a project management platform for contractors and clients. We act as the data controller for personal data processed through the Service.
2. Data We Collect
- Account data: name, email, login credentials
- Project data: project details, messages, vision board images, milestones you upload
- Support data: messages you send to support
- Usage and telemetry: how you interact with the Service, device identifiers, IP address
- Cookies: essential cookies for authentication and session management
3. How We Use Your Data
- Account creation and providing the Service — legal basis: contract performance
- Customer support — legal basis: contract performance
- Security and fraud prevention — legal basis: legitimate interests
- Product improvement — legal basis: legitimate interests
- Legal compliance — legal basis: legal obligation
- Marketing communications — legal basis: consent (you may withdraw at any time)
4. Who We Share Data With
- Service providers / subprocessors — hosting, database, analytics, and support tooling vendors
- Paddle.com — our Merchant of Record handles payments, subscription management, tax compliance, and invoicing. Paddle processes payment-related personal data under its own privacy notice.
- Professional advisers — legal and accounting professionals where necessary
- Authorities — where required by law or valid legal process
5. International Transfers
Your data may be processed outside your country of residence. Where data leaves the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
6. Data Retention
We keep personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with your supervisory authority
We aim to respond to requests within one month.
8. Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit, access controls, and secure authentication.
9. Cookies
We use essential cookies required to authenticate you and maintain your session. We do not use cookies for advertising. You can manage cookies through your browser settings, but disabling essential cookies may prevent the Service from functioning.
10. Contact
For privacy questions or to exercise your rights, contact Ten Anchors through the support channels available in your account.